Site Training and Operations Lead

Role & responsibilities

• Responsible for the Site/Operating Center-wide L&D operations for all programs & clients.
• US Shifts
• Responsible for managing the internal operating center/ KPIs for the operating center/site.
• Responsible for hiring, training, & managing a team of Managers, Training Specialists & Coordinator
• Responsible for in-class/nesting supervision & coaching for all training staff in the operating center/site.
• Responsible for the consistency/execution/results/coordination & delivery of New Hire Training, Nesting & BQM for the operating center/site/
• Responsible for the throughput & New Hire Attrition as deemed by the upstream processes 0 through end of Nesting + 30 days (varying degrees of accountability).
• Coaching, Development & Performance Management of the Training Specialists, Training Mangers, Coordinators etc.
• Responsible for budgetary compliance & maintaining of ratios...