SMB Quality Program Manager

The Quality Program Manager, Office SMB Quality, is responsible for driving and coordinating quality-related programs for SMB Office products across the product lifecycle. This role focuses on execution, cross‑functional collaboration, and data‑driven quality improvement, supporting overall product quality objectives without people management responsibility. The position works closely with R&D, manufacturing, suppliers, and service teams to ensure quality readiness, monitor market quality performance, and support timely resolution of customer issues.

• Drive assigned quality programs for SMB Office products across NPI, ramp, and sustaining phases
• Support quality readiness activities for new products, including risk identification and mitigation tracking
• Coordinate execution of quality plans and follow‑up actions across cross‑functional teams