Opportunity Description
Job Description
- Attend to customers professionally, manage their queries, and direct them to the appropriate channels.
- Handle customer requests promptly and accurately to meet their needs.
- Respond to and fulfil customer inquiries with first contact resolution or follow-through where required.
- Build rapport with customers through positive interactions and delivering excellent service.
- Advise, promote, and educate customers on adopting digital and self-service platforms.
- Act as Service and Digital Champion to support branch service delivery.
- Lead communication on service-related matters, including briefings, updates, and service quality standards.
- Build and develop staff competencies in Service & Digital through coaching and experience sharing.
- Spearhead branch service initiatives and campaigns to drive service excellence culture.
- Project a professional image at all times throu...