SOC Residence Engineer

Job Summary (List Format):

• Act as the primary onsite liaison between the customer and GBMs Managed Detection and Response (MDR) services.
• Administer and manage Security Information and Event Management (SIEM) systems including onboarding new log sources and updating asset visibility.
• Support and coordinate incident response activities ensuring timely triage validation escalation and communication of security incidents.
• Assist in reviewing and handling security alerts tickets and incident reports generated by the MDR team.
• Participate in periodic service review meetings providing input on incident trends and threat intelligence.
• Ensure critical security alerts and incidents are promptly communicated to relevant customer stakeholders.
• Document and maintain operational procedures runbooks and reporting templates in alignment with MDR processes.
• Collaborate with the customers IT and security teams t...