SOC Team Lead

Job Description:

• Accomplish all assigned tasks by the Shift Manager in a timely and effective manner as deemed necessary for the betterment of the organization.
• Follow effective and efficient processes and comply with escalation protocols.
• Report significant events to the Shift Manager and participate in shift turnovers.
• Contribute to the knowledge and information relevant to Service Operations.
• Collaborate with other team members to improve workflows, documentations, standards, and processes.
• Participate in activities promoting a harmonious working environment such as demonstrating trust and respect and practicing open communication.
• Comply with company policies, guidelines, standards, and procedures.
• Perform all other duties and tasks as assigned by the Shift Manager and MSS Manager.

Qualifications:

• Must be a graduate of any...