Social Engagement Associate (Non Voice CS)

What You'll Do

• Manage and respond to inquiries across social channels (Facebook, Instagram, TikTok, in‑app), handling first‑level customer and provider concerns
• Moderate and grow online communities by managing posts, enforcing guidelines, and creating daily engagement content
• Support provider community through updates, announcements, success stories, and issue escalation to relevant teams
• Track, log, and report social activity and sentiment trends, identifying recurring issues to improve products and operations

What We're Looking For

• 13 years of experience in social media, community management, or customer support via social channels. Open to fresh graduate.
• Strong written communication skills in English and Filipino with a warm, on‑brand tone
• Experience managing Facebook, Instagram, and TikTok interactions (comments, DMs, groups)
• Organized, empathetic, and quick to handle high message...