Social Media Customer Relationship Specialist - Remote

-Social Media Customer Relationship Specialist (CRS) -

General Purpose: Assist customers by answering questions, helping with vehicle support, and marketing support. Servicing customers on Facebook, Twitter, Instagram pages as well as other social platforms.



Major Job Duties and Responsibilities

• Answer inbound comments from customers in need of assistance from Social Media platforms including Facebook, Twitter, Instagram, Google Play, App Store

• Create and manage cases for customers needing more complex assistance.

• Manage existing case load, complete follow-up tasks and achieve operational metrics.

• Adhere to standard work processes and contribute to efficiencies and improvements when possible.

• Proactively identify sales leads and educate in-market customers on product functionality and services.

• Effectively and accurately document customer int...