Social Media Support Process Specialist, Customer Success (Starlink)

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

SOCIAL MEDIA SUPPORT PROCESS SPECIALIST, CUSTOMER SUCCESS (STARLINK)

One of the most ambitious missions that SpaceX has undertaken to date, the Starlink satellite constellation, is committed to providing reliable, high-speed internet access to the entire world. SpaceX is looking for a Social Media Support Process Specialist to develop and oversee a new social media customer team. In this role you’ll be responsible for developing the end-to-end support experience for customers that share Starlink feedback on social channels. The includes partnering with frontline operations to define rules of engagement, success metrics, playbooks, and escalation paths. You will also serve as the primary s...