Soft Services Supervisor

Job purpose

To supervise the day to day activities and develop the operational and financial performance of the Support Services provision of the Contract in line with budget and contract obligations. Providing leadership and direction for Support Services staff including Reception, Stores and Helpdesk on the HSE Buxton contract.

Responsibilities

• Understand the Support Services element of the Contract (Schedule 12, Part 7) and provide guidance and direction to ensure that the services are delivered to the required KPI standard.


• Produce rotas/schedules in advance, ensuring all shifts on Reception and the Helpdesk are covered to meet the minimum contractual requirements.


• Control expenditure and maximise income to achieve or exceed budgeted financial performance.


• Carry out appraisals of direct reports and ensure that their potential is developed.


• Lead, plan, communicate ...