Softline_Customer Service - Order Controller

Job Description

Role's Objective
Fully following work procedure and timely & well control related document and job record.

Provide excellent customer services to satisfy clients’ need.

Be able to manage on-process order status.

Skill of dealing with variable & challenging situations. 

Specific Responsibilities

Sample pick up request.

Give guideline to client how to fulfill a test application form

Check Test Application Form of many buyer testing programs & sample size; and follow-up with client on the missing.

Register job into company software 

Clarify unclear information of testing program with Key Account Manger

Prepare Proforma Invoice (PI) (understand Sales quotation & test assignment of job) & send to client.

Check client payment status (contract or in advance) & updated report release status

Handle client queries (collect information/ advice from related team(...