Software UAT Support

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients.

Tech Support Responsibilities

• Provide first and second line technical support for IT systems, applications, and end user environments.
• Log, track, and manage incidents and service requests using ITSM tools (e.g., ServiceNow, Jira Service Management, Zendesk).
• Diagnose and resolve hardware, software, application, and access‑related issues.
• Escalate complex or unresolved issues to Level 3 or specialist teams according to escalation procedures.
• Ensure compliance with SLAs, KPIs, and service quality standards.
• Maintain accurate documentation, knowledge base articles, and runbooks.
• Perform routine system checks, monitoring, and operational support tasks.
• Communicate clearly with users, providing timely updates and resolution status.
• Support onboarding/offboarding activiti...