SOL-1631 PRODUCT SUPPORT SPECIALIST

Responsibilities:
Product Support & Customer Assistance
Troubleshoot application issues by analyzing system behavior, data, and user workflows.
Act as a liaison between end users and development teams, clearly documenting and communicating issues, enhancements, and feedback.
Quality Assurance & Software Testing
Perform QA testing in a product development environment, including:
Release testing for new features and enhancements
Regression testing to ensure existing functionality remains stable
Develop, execute, and document test cases and results.
Identify defects, validate fixes, and ensure issues are resolved before production releases.
Product Operations & Monitoring
Monitor product health using dashboards, logs, and alerts to proactively identify issues.
Support day-to-day product operations, ensuring system availability and performance.
Collaborate with developers and product teams to investigate root causes and recommend improvem...