Solution Manager, Customer Service Solutions (Remote)

PURPOSE:

We are looking for a Solution Manager for Customer Service Solutions in our Card to Care Value Stream. As Solution Manager, you will be a People Leader and will own a product family in the value stream. You will collaborate with the Value Stream Lead and other Solution Managers to establish the value stream vision, strategic themes and OKRs. You will facilitate their product family level feature refinement with the assigned Agile Release Train(s) Product Manager, Release Train Engineer, Solution Architect, and Product Owner. You will shepherd features through the solution Kanban and participate in key stakeholder forums. Your goal will be to make sure that investments go to the right place to do the right things.

ESSENTIAL FUNCTIONS:

Lead and empower an agile team to facilitate product family feature refinement

Partner with other Solution Managers to report on epic progress and impediments for their...