Solutions Consultant - Post Sales

Responsibilities

• Responsible for providing post‑sales support and project implementation, including knowledge transfer.
• Ensure that SLAs are met and project timelines are delivered on schedule to Exclusive Networks reseller base across the product portfolio.
• Conduct a project kick‑off meeting with the customer and document implementation procedures.
• Align project implementation within the signed scope of work agreed with the end user.
• Obtain a signed UAT from the authorized end‑user contact person after completing an implementation activity.
• Maintain documentation for processes and procedures.
• Hand over projects to partner accounts or the post‑sales team.
• Keep up to date with new solutions, product patches, updates, support options and deployment guidelines.
• Maintain knowledge of the roadmap, technology and product portfolio and share this knowledge with the team.
• Ensure that certificat...