Solutions Engineer

Solutions Engineer

As a Solutions Engineer, you will play a key role in delivering our configured SaaS software to pharma and biotech companies, ensuring it meets the needs of customers engaged in life‑saving research.

Your work directly enables studies to launch smoothly, participants to move confidently through their journeys, and research teams to focus on outcomes rather than tooling.

What you’ll be doing:

• Study Configuration & Setup : Analyse customer requirements and configure Sano’s products to match their needs. Perform gap analysis to recommend configurations or new product development.
• Logistics Configuration & Setup : When required (e.g. launching in a new country or a new type of testing), help onboard and support the integration with new logistics providers.
• Quality Assurance : Test and verify that all configurations meet design specifications and function properly, ensuring the highes...