Spanish Customer Support in Lisbon – Accommodation Provided

DUTIES AND RESPONSIBILITIES

• Provide responsive and professional support to business customers across communication platforms (Phone, Email, Chat)
• Assist clients with account‑related queries, including identity verification and account information confirmation
• Adhere to regulatory guidelines and internal procedures as directed by the client
• Troubleshoot issues and offer effective solutions tailored to customer needs
• Ensure timely follow‑up and resolution of customer interactions, maintaining client satisfaction
• Maintain accurate documentation of interactions and updates in internal systems
• Collaborate with team members to meet service goals and share best practices

REQUIREMENTS

• Native / fluent in Spanish both verbal and written. Fluent in English (C1 level)
• At least 1 year of experience in customer service, with a strong customer‑centric approach
• High att...