Spanish Speaking Customer Service Representative (Inbound & Outbound)

Angeles City, PH

At MCI, we’re looking for a highly motivated and skilled Spanish‑speaking Customer Service Representative to deliver exceptional support across phone, email, and chat. Fluency in Spanish and English, passion for helping others, and thriving in a fast‑paced environment are essential.

Key Responsibilities

• Handle inbound and outbound calls with professionalism, empathy, and efficiency.
• Respond to customer inquiries via phone, email, and chat in both Spanish and English.
• Understand customer needs and provide accurate, timely solutions.
• Research internal systems to resolve issues and collaborate with other departments as needed.
• Follow client‑specific processes, scripts, and compliance protocols.
• Use technology platforms to manage accounts and document interactions.
• Escalate unresolved concerns to the appropriate team or supervisor.
• Ensure first‑contact resolution thr...