Spanish-Speaking Team Lead — Contact Center Excellence

HGS is seeking a Team Leader in Quezon City who will ensure that their team meets productivity standards and manages customer service processes effectively. The ideal candidate will have at least 2 years of experience in a similar role and must be fluent in Spanish.

The position requires the ability to work graveyard shifts onsite in Bridgetowne, Quezon City. Responsibilities include monitoring performance metrics and addressing escalated customer issues while fostering a positive team environment.