Specialist, Business Systems Support- GBS

Level: Specialist

Site: Las Fuentes

Recruiter: Zulema Rivera

As a Specialist in Business Systems Support team, you will play a pivotal role in modeling business processes and designing solutions to meet our organization's requirements. You will work closely with end users, functional teams, and process owners to define, design, implement, as well as develop Oracle applications, the ServiceNow catalog services, and other business-related applications within the scope of the Business Systems Support team.

• Provide hands‑on support and troubleshoot system issues reported.
• Apply broad knowledge to identify and resolve core problems.
• Gather requirements and define the scope of change with business users.
• Demonstrate proactiveness in offering advice on process improvements, technical solutions, and innovations.
• Verify the feasibility of business users' requests ba...