Specialist in Ag Machinery Support Services

Become an expert Ag Machinery Support Specialist and cultivate customer relationships. Manage service inquiries, assist technicians, and provide informed solutions for Parts and Service.
This role, which is full-time, seeks a professional with 4+ years in customer-facing support within the agriculture machinery industry. Your responsibilities will encompass maintaining a ticketing system, managing extensive inbound and outbound communications, and identifying customer issues. You will also be expected to offer after-hours support and engage in various administrative tasks as required.
Key Responsibilities:
• Provide exceptional service to customers across channels
• Keep the ticketing system updated for effective communication
• Respond to overflow calls during busy periods
• Proactively document and resolve customer concerns
• Coordinate after-hours support for technical staff
Requirements:
• 4+ years of experience in ag Parts/Service roles
• Relevant tec...