Specialist, Info & Service Desk

Responsible of setting up and maintaining computer networks within an organization. Offer support to users (internal users, customers, and suppliers), and troubleshoot any problems that arise within and SLA framework.

Ensure the integrity of high availability of network infrastructure (computer, voice, firewall) to provide maximum performance for users, partnering with its peers in North America.

Train new hires on the use of their technology work tools, along with the preparation, assignation and recovery of the IT assets from the employees for the company.

To provide technical support to users in an efficient and accurate manner assuring user value is maintained to the standards set in the company.

Identify and propose technological improvements to user devices and office IT equipment.

Duties

• Configure and install Element domain image to computer and mobile equipment and peripherals under Element standards and processes
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