Specialist Software Engineer - Production Support

Job Description-

• Responsible for all the process in the application.
• Ensure the continuity of the business by a strong relationship with the local helpdesk / support team, the infrastructure teams, and the Production Support teams
• Manage the communication between the users and the technical / functional team
• Manage the check points to ensure the quality of data
• Guarantee a high level of service & quality by industrializing the different processes and participating to the local and global projects and by communicating about it.
• Make available the knowledge of the local activity by promoting and updating specific documentation
• Take part in transversal initiatives
• Identify improvement axis and lead the automation of manual checks/tasks
• Propose transformation of existing processes both for the business or our production services activities
• Should be a self starter, having passion for technology and must...