Opportunity Description
Job Description
ROLE AND RESPONSIBILITIES:
Resolve Level 1 and 2 tickets.Deploy routine VLAN and firewall policy changes.Lead complex network troubleshooting sessions.Design and execute mid-scale network changes.Optimize wireless coverage and authentication workflows.Mentor junior administrators on team protocols.Define the enterprise network and security roadmap.Approve high-risk changes and architecture designs.Lead root cause analysis for major incidents.Driving key KPI improvement month on monthDrive Knowledge Management , Process management, Client sign offDrive Key initiatives, CSIP, Automations , Customer Value additionsDrive Ticket Reduction, Effort Reduction,Lead Client discussion on Key initiatives driving and outcomesLead MSR/QBR , drive Ops as per Client Sensitivit...
Full-time
Computer Occupations