Opportunity Description
We are looking for a Sr. IT CCTV Operators Specialist to manage, monitor, and maintain CCTV systems across all locations, ensuring security, system uptime, and operational continuity.
Key Responsibilities:
- Monitor live CCTV feeds and ensure system uptime across all locations.
- Perform daily system health checks (cameras, storage, recording).
- Identify and report system issues, outages, or suspicious activities.
- Retrieve CCTV footage for incidents and investigations.
- Handle CCTV support tickets and resolve issues within SLA.
- Troubleshoot hardware, software, and network issues (CCTV systems).
- Perform upgrades (firmware/software) and escalate critical issues.
- Conduct preventive maintenance and physical inspections.
- Replace faulty equipment and support field operations.
- Maintain system documentation, access control, and compliance records.
- Coordinate with vendors for repairs,...
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