Sr. IT Service Management Specialist

Sr. IT Service Management Specialist

Citizenship: US citizens only



NOTE: The selected individual will be able to work remotely throughout the U.S.



Position Description

• Maintain the health, performance, and reliability of the ServiceNow platform.

• Configure and customize ServiceNow applications, including workflows, forms, business rules,

and reporting capabilities to meet operational requirements.

• Manage user roles, permissions, and access control in alignment with security policies and

organizational standards.

• Provide technical support and issue resolution, ensuring minimal disruption to IT services.

• Monitor system logs and performance, proactively identifying and addressing potential issues.

• Coordinate and implement new features, upgrades, and platform enhancements in line with

release schedules.

• Maintain thorough documentation of configurations, pro...