Sr. Manager Operations (Life & Pension Services)

Hi, HCL Tech is hiring for a Senior Manager – Operations role for Chennai location. Please find below job details: Job Title – Senior Manager, Operations (Life & Pension Services) Location: Chennai Business Unit: Insurance BPO – Life & Pension Services Shift: UK / European Business Hours Employment Type: Full‑time (WFO) Role Overview: We are seeking a highly experienced Senior Manager – Operations to lead large‑scale Life & Pension delivery for our global Insurance BPO business. This senior leadership role requires strong expertise in operational strategy, process optimization, client engagement, and end‑to‑end transition/transformation initiatives. The ideal candidate will excel in managing multi‑tier teams, influencing stakeholders across UK/European markets, and driving sustainable efficiency gains while maintaining world‑class service standards. Key Responsibilities: Strategic Operations Leadership Lead and oversee multiple Life & Pension processes with focus on efficiency, accurac...