Sr. Process Specialist

Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)

Summary

To assist the Principal Process Specialist in managing the administration of Workforce Management functions, such as Capacity and Footprint Execution, Schedule and Absence Management, Access Delivery and Governance, Intraday Management, and other supported tasks and process; to offer Workforce management‑related consultation, leading and/or supporting the delivery of enhancements and projects; to partner with Operations and Functional teams through accurate and efficient execution and supporting overall strategy and performance.

General Responsibilities

• Supervises a team or manages assigned sub‑function, including but not limited to: Capacity and Footprint Execution
• Accurately create and maintain reports that provide insights into staffing forecast and layered role needs
• Collaborate with onshore and local stakeholders (e.g. Capacity Planne...