What Customer Service Ops- Canadian Team contributes to Cardinal Health
Onboarding and managing customer and vendor set-ups via legacy FDSI implementation, vendor management and billing systems and processes for Canadian customers as well as various other duties.
Qualifications
Bachelor's Degree holderCall center or customer service experienceU.S. customer relationship management experience, preferredIntermediate analytical, problem solving, critical thinking and proactive investigative skillsStrong communication skills (verbal & written) and customer focusAbility to follow SOPs and pays attention to detailsIntermediate Excel and Outlook skillsBasic SQL knowledge - ability to run and modify queriesAbility to process data entry work in multiple systems and applications (i.e. TMS, SalesForce, SAP, etc.)Ability to work in a collaborative environment and train and coach othe...