SSC Setup Lead — Business & Performance Manager (Bonus)

A leading recruitment agency is seeking an experienced Business & Performance Manager to establish performance metrics and enhance service delivery at a new Shared Services Centre in Kuala Lumpur. The ideal candidate will have a postgraduate diploma, a minimum of 5 years in performance management or analysis, and experience in SSC or BPO environments. The role includes developing KPIs, managing teams, and supporting operational projects.
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