Store Manager_Arabic Speaker

Customer Focus

• Effective resource planning for customer service
• Ensure regular training of store staff on all aspects of customer service, product knowledge and selling skills
• Implement a high standard of customer focus within the store
• Regularly assess customer service standards within store
• Create seamless customer service orientation among store employees by ensuring timely and efficient customer service
• Ensure customer needs are met and complaints/queries are resolved in a timely manner
• Assess mystery shopping feedback and prepare action plan for improvement

Sales and Commercial Profit

• Achieve the revenue targets for the store
• Achieve target productivity metric (sales per person per day, staff per sqft) for the store
• Actively seeks ways to achieve or exceed shop sales targets
• Monitor and control expenses (overtime, local, stock and consumab...