Strategic Customer Success Manager at Cohere

Drive impactful AI solutions as Cohere's Strategic Customer Success Manager in Germany. Specialize in the public sector and defence, transforming customer relationships into success stories.

This role calls for a Customer Success Manager with in-depth knowledge of the German government landscape. You will act as a trusted advisor to federal ministries and public institutions, leading AI projects that meet stringent security and compliance standards. Collaborate internally with various teams while advocating for the voice of your customers, ensuring the maximum value from Cohere's AI solutions.

Key Responsibilities:
• Cultivate trusted relationships with government leaders
• Define success metrics aligned with public sector goals
• Manage escalations and ensure customer satisfaction
• Navigate complex AI implementation environments
• Advocate for government needs within Cohere

Requirements:
• 8+ years in account ...