Strategic Service Delivery Lead – IT Contracts & SLAs

Thales Group seeks a Service Delivery Manager in Bogotá, responsible for managing customer relationships, overseeing contract performance, and ensuring service excellence. This hybrid role requires at least 5 years of experience in IT services, fluency in English and Spanish, and excellent communication skills. The successful candidate will manage support and maintenance contracts, provide KPI reports, and lead proactive engagement strategies. Join Thales where we offer careers, not just jobs, and embrace flexibility in the workplace.
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