Strategy Execution and Customer Experience Manager (ST Telemedia Global Data Centre Philippines)

Strategy Execution & Customer Experience Manager

The Strategy Execution & Customer Experience Manager ensures the timely and effective execution of company strategy projects and enhances the overall customer experience. The role supports the Head of Strategy Execution and Customer Experience in refining processes and driving performance across the organization.

Duties & Responsibilities

• Support the enterprise-wide governance framework for strategy execution, monitoring progress, identifying roadblocks, and driving corrective action.
• Champion a culture of process excellence and oversee the mapping, design, optimization, and standardization of core business processes.
• Track KPIs and metrics related to strategic execution and operational efficiency, providing data‑driven updates to the executive team.
• Drive end‑to‑end customer journey mapping, analysis, and redesign to identify pain points and implement innovative solutions. <...