Student Activity Monitoring Officer

Job description   Job title Student Activity Monitoring Officer School/Function Campus Operations Location Multi- site Responsible to Student Activity Monitoring Manager JOB DESCRIPTION Overall purpose The Attendance Monitoring Officer plays a central role in supporting student engagement, retention and success by ensuring attendance monitoring processes are delivered accurately, consistently and in line with internal policy and external regulatory requirements.

The postholder acts as a key point of contact for students in relation to attendance concerns, providing a professional, approachable and student-focused service in person, by email and by telephone.

A strong customer service mindset is essential, with a focus on clear communication, timely follow-up and constructive support.

Working closely with academic teams, Registry, Student Services, Visa Compliance and other professional services, the role supports the identification of attendance co...