Student Support & Counselling Representative

Company Description At GradPilots , we’re on a mission to democratize higher education guidance for students across India. The platform helps students navigate the path to their dream careers with expert guidance and personalized services. Role Description This is a full-time on-site role for a Student Support & Counselling Representative located in Chandigarh . The individual in this role will provide support to students, addressing their queries, ensuring customer satisfaction. Responsibilities include analyzing student needs, and fostering clear communication about services and packages to facilitate their journeys. Key Responsibilities: Lead Calling & Follow-Up • Call and counsel incoming student leads • Understand student/parent requirements and recommend suitable GradPilots services • Schedule and coordinate meetings or demo sessions as a consultant • Maintain a high follow-up discipline to convert enquiries to enrolments Tracking & Reporting Maintain accurate data of all leads i...