Supervisor, Homeowner Advocacy- Review Team

Primary Function

The Supervisor Homeowner Advocacy is responsible for supervising the Homeowner Advocacy Team in their work of investigating and responding to consumer complaints. This position is designed to ensure productivity, quality, and training to is adequate for the team to resolve consumer complaints quickly before they escalate, to prevent more risk and exposure to the company, and improve the overall customer experience. The Supervisor will work with various department leaders to investigate and escalate issues to ensure resolution is achieved for the consumer. They will be required to supervise and train the team, provide progress updates to Management, and ensure timely resolution for the consumer.

Direct Reports

Correspondence & Dispute Specialist I, II, III

Principal Duties

Supervise and assist team in research of consumer’s loan to determine the problem and next steps toward resolution.

Lead escalation management acti...