Opportunity Description
We are seeking a dedicated and skilled Supervisor to oversee daily operations. The Supervisor will lead and support operational teams to ensure high-quality service delivery, compliance with client requirements, and continuous process improvement.
This role requires strong leadership, communication, and problem-solving skills to drive team performance and operational excellence.
Key Responsibilities:
- Supervise daily operations across assigned teams and processes.
- Monitor and manage team performance to ensure adherence to KPIs and SLAs.
- Lead, coach, and mentor team members to enhance productivity and engagement.
- Resolve escalations and operational challenges in a timely and professional manner.
- Conduct regular performance reviews and feedback sessions.
- Collaborate with Quality, Training, and Workforce teams to maintain service standards.
- Ensure compliance with company policies, client ...