Opportunity Description
- Acts as a liaison between all WFM towers and CNX Operations and clients.
- Review, validate and ensure timely delivery and accuracy of reports prepared by Intraday Analysts as well as from other WFM towers (Forecasting, Capacity Planning, Scheduling and PRCOE).
- Responsible for developing and ensuring integrity and consistency of set WFM processes/procedures applicable to the accounts being handled.
- Responsible for ensuring Service Delivery to the client, balancing staffing requirements with operational efficiencies and financial goals.
- Manage internal and external audit with processes and controls in place.
- Ability to extract, manipulate and present data from WFM application /manual platform. Ability to maximize benefits from WFM application by utilizing the full functionality.
- Must demonstrate sound arithmetic, analytical and problem-solving skills.
- Ability to work with minimal supervision and support Operational ...
Ready to Apply?
Submit your application for Supervisor, WFM Real Time Management (Pooling) at Concentrix
Apply for this Position