Opportunity Description
Overview
Hire Resolve’s client is looking for a Support Analyst to join their team. The main purpose of the Support Analyst is to support and monitor the day-to-day performance of applications in the Operations Applications suite. Support includes analyzing enhancements and responding to production issues and outages related to the application in a timely manner.
Responsibilities:
Support and maintain applications within the scope of the position
Comply with standard processes and procedures
Diagnose and analyse problems in a timely and professional manner
Execute tasks assigned by team leader or via service requests assigned to team
Monitor all production application components to ensure high availability and meet or exceed client expectation
Contact development teams to assist in incident resolution in relation to system alerts
Maintaining relationships with key strategic partners and custom...