Support Consultant, Assessment

Job Title: Support Consultant, Assessment

Salary Min: 73,700.00 CAD

Salary Max: 87,500.00 CAD

Country: Canada

Full-time/Part-time: Full-time

Esri Canada has an exceptional opportunity for a Support Consultant to join our Assessment department.

Reporting to the QA Test Lead, the Support Consultant provides advanced customer and technical support for Esri Canada’s Assessment solutions, with a primary focus on Assessment Analyst® GAMA. This role supports customers in the effective use, configuration, and ongoing operation of GAMA by troubleshooting issues, managing complex support cases, and ensuring a high‑quality customer experience.

Working as part of Esri Canada’s Customer Support function, the Support Consultant delivers Tier 2 support, applies sound technical judgment to resolve escalated issues, and collaborates with internal teams to improve support processes, documentation, and overall service delivery. This role is well suit...