Support Engineer, Alpha (Buenos Aires)

Educational support organizations face mounting complexity as schools, students, and families demand faster, more intelligent assistance across learning platforms, student information systems, devices, and operational workflows. Most teams remain trapped in disconnected tools, manual handoffs, and fragile processes that collapse under real‑world pressure.

We address this challenge through a fundamentally reimagined approach: AI‑enhanced “cyborg” agents positioned at the heart of a dynamic educational ecosystem. In this position, you will influence how the system evolves. Each resolution strengthens future automation, each root‑cause investigation shapes process and policy, and each complex scenario you resolve amplifies outcomes for thousands of students and educators.

This is direct, production‑level problem solving within a service context. You will investigate unclear, multi‑party failures spanning learning applications, SIS platforms, identity systems, networks,...