Support Engineer

This role is ideal for a technically skilled Systems Support Specialist in a MarTech SaaS environment. The position provides exposure to a variety of systems, automation workflows, and integrations, supporting the smooth operation of critical business platforms. The role is a first point of contact for system-related issues and contributes to optimizing processes across sales, support, and operations teams.
Key Responsibilities

Support and maintain business-critical systems including telephony platforms, CRM tools, AI automation workflows, and payment platforms

Serve as the primary contact for system-related queries from internal teams

Troubleshoot and resolve system issues, ensuring minimal disruption to business operations

Collaborate with operations and IT teams to understand system architecture, processes, and integrations

Manage system configurations, user access, workflows, and automation setups

Monitor system performance and identi...