Support Engineer

My client is an international leader in minerals product for industry. Provides high value-added functional solutions for a wide range of industries, from construction and agriculture to consumer goods.

● Provide technical support. Answering support queries either onsite or via phone or email

● Maintain a high degree of customer service for all support queries

● Take ownership of user problems from the ITSM ticketing tool

● Implement, managing and maintaining workstations

● Perform installations, upgrades & deployment of workstations to Microsoft Windows 10

● Troubleshooting & Problem solving of Workstation related problems

● Imaging and preparing assets such as laptops and mobile devices for deployment to users, ensuring assets are tagged and entered into the asset management system

● Carrying out routine maintenance of IT systems

● Support users in the use of Computer equipment by providing necessary training...