Support Functions

Administration

Our Administration Team processes and responds to correspondence from our customers to ensure correct outcomes based on individual circumstances. A vital back office team, we make sure our business runs smoothly and efficiently.  Achieving timescales and  high quality standards in a fast-paced environment, we update our systems and leave comprehensive notes, so all of our teams can quickly understand the actions that have been taken on our customer accounts.  Some of our duties include:

• Corresponding with customers via letter and email
• Corresponding via online portals, spreadsheets, letters and email
• Processing of mail
• Scanning
• Identifying complaints /pre-legal accounts

Operations Support

Our Operations Support Team is responsible for liaising with origin...