Support Manager

SUMMARY:
My client is looking for a Support Manager who enjoys owning complex systems, leading smart people, and solving real operational problems.
This role sits at the intersection of software, customers, and operations, where uptime actually matters.
If you thrive in fastâpaced environments and want visible impact, this role delivers. POSITION INFO: My client develops and supports operational software used daily in highâpressure environments such as logistics, warehousing, manufacturing, and exportâdriven operations. Their platforms are missionâcritical, when systems go down, operations stop.
The Support Manager will lead a national support function made up of inâoffice staff and distributed area support agents. This is a handsâon leadership role, responsible for ensuring customers receive timely, professional, and effective support across the full software suite. Key responsibilities include:
Leading, mentoring, and developing...