Support Manager (FRCS), CASE

Job Description

Role Mission 

Lead and shape StarHub’s digital workplace and IT service management strategy, driving an integrated EUC and ITSM ecosystem that delivers exceptional employee experience, operational excellence, and scalable service delivery. 

Accountabilities 

Strategic Leadership 

Define and own the enterprise-wide EUC & ITSM strategy and multi-year roadmap 

Act as Head of ITSM, establishing governance, standards, and operating model across BTS/IS 

Drive service transformation toward a product-centric, experience-led IT organisation 

EUC Leadership 

Own enterprise EUC platforms (Google Workspace, devices, collaboration tools) 

Drive modern digital workplace initiatives and adoption at scale 

Ensure endpoint security, compliance, and resilience 

ITSM Leadership 

Own end-to-end ITSM framework (Incident, Problem, Change, ...