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Support Quality & Training Officer

Wave Mobile Money

Bouake, Vallée du Bandama District, Ivory Coast Full-time April 06, 2026
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Opportunity Description

How you'll help us achieve it

We are going through a fascinating period of growth in the Customer Support team and are looking for a Support Quality & Training Officer to join our thrilling journey ahead. Someone who is bordering on obsessive about offering a world-class customer experience and who puts our customers at the heart of everything they do.


In this role, you'll: 

  • Develop customer support training materials like digital presentations, manuals, and instructional videos.

  • Monitor, evaluate, and score inbound calls against established quality assurance instruments and standards.

  • Prepare procedures and policies regarding sales techniques and the appropriate support representatives.

  • Ensures the customer Support Representatives adhere to predetermined quality assurance standards and the business's standard operating procedures.

  • Schedule and conduct training sessions on various customer support ...
    • Full-time Business Operations Specialists

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    Opportunity Details

    Location Bouake, Vallée du Bandama District
    Country Ivory Coast
    Type Full-time
    Category Business Operations Specialists
    Posted April 06, 2026
    Deadline May 16, 2026

    About Wave Mobile Money

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    Wave Mobile Money

    Bouake, Ivory Coast

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