Opportunity Description
Role and Responsibilities
- Hardware IMAC Support
- Troubleshoot, diagnose and resolve the tickets which required onsite support
- Coordinate within Vendor and Level 3 support team, Level 2 Backline and Service Desk teams for ticket resolution
- Schedule Supported Device installation, Software and Hardware activity with End User at their convenience in order to minimize disruption
- Participate in war room during major incidents
- Manage any end-user service requests (e.g. desktop, mobile) which require local interaction
- Support end users devices (Desktop / Laptops, Mac, Smartphones, Tablets, printers)
- Collect hardware as part of user's leavers process
- Maintain asset register including hardware and software
- Alert Customer in case of licensing issue (Software)
- Manage non-standard intervention / software installation
- PC and other devices ...
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