Support Team Lead

Hire Resolve's client is looking for a Support Team Lead to join their team in Port Elizabeth, EC. The main purpose of the Support Analyst Team Lead is to support and monitor the day-to-day performance of applications in the Operations Applications suite, as well manage and complement the existing support team who are responsible for the day-to-day tasks associated it with the role. The Team Lead will assess the performance of the team, resolving complex issues, identify customer needs and training new team members.

Responsibilities

• Support and maintain applications within the scope of the position
• Comply with standard processes and procedures documentation
• Diagnose and analyze problems in a timely and professional manner
• Monitor all production application components to ensure high availability and meet or exceed client expectation
• Contact development teams to assist in incident resolution in relation to system alert...