Survivor Services Associate

Job Description

The New York County District Attorney's Office (DANY) has an opening for a Survivor Services Associate in its Survivor Services Bureau (SSB). In this position the Survivor Services Associate will provide support to the (SSB) ensuring calls and transportation requests are addressed for victims and witnesses of crime. These services may include receiving and responding to high volume of calls, incoming transportation requests and assistance with directing callers to the appropriate SSB staff and/or agencies. Services will be provided in the Main Office downtown.

Responsibilities include but are not limited to:

- Receive heavy volume of calls and assess to navigate to the appropriate departments of SSB to ensure the clients are receiving support and services.
- Explain criminal justice system and provide basic case information.
- Able to assess safety/crisis needs of callers and transition them to an SSB Advocate or SSB Counselor.
- Moni...